My name is Brian Rohan, one of Outside Concepts’ branch managers.
A lot of businesses say clients come first but some find it hard to put the philosophy into action. One of the things I love about working for Outside Concepts is that they’re genuine about the needs of clients. I’ve been working for Outside Concepts in excess of 20 years and for every carport, verandah, deck and café blind I’ve installed in that time the customer has always been number one.
The customer first attitude starts well before I even meet a client. I’m always keeping myself up to date on the latest materials and new specifications of the building industry so that I can use my knowledge on the job. Let’s face it, a lot has changed in the industry over the past 20 years so it’s vital to keep up to date.
I also take the time to sit down with every client to discuss their project and requirements. It’s at this stage that their dreams and my skills and knowledge come together to form the design and specifications that will develop into the new outside project. Discussions don’t just centre on materials, size, locations and finishes, we also look at ways of reducing the cost of the project while still meeting all requirements.
A free quote and hassle-free service are other ways that Outside Concepts puts customers first.
To experience Outside Concepts philosophy for yourself, give us a call on 1800 601 674. Whether you’re thinking about installing café blinds or erecting a new outside structure, we can help your dreams come true.
Contact North East Branch